1Who We Are

This website is operated by:

In this Privacy Policy, “RankFlow Store,” “we,” “us” and “our” refer to the website operator.

2Information We Collect

We may collect information that you provide directly to us, including:

• Your name, email address, telephone number and billing address
• Account username and password information
• Products purchased, order amount and transaction details
• Download permissions and download activity
• Messages sent through our contact or support forms
• Product ratings, reviews and comments
• Newsletter preferences, where applicable

We may also automatically collect technical information such as:

• Internet Protocol address
• Browser and device type
• Operating system
• Referring website
• Pages visited and time spent on the website
• Login, checkout and download activity
• Cookie and session information
• Security, error and access logs

3 How We Use Your Information

We use personal information to:

• Create and manage customer accounts
• Process payments and complete orders
• Provide access to purchased WordPress themes, plugins and other digital products
• Send order confirmations, payment notices, download links and account emails
• Provide customer support and respond to enquiries
• Verify transactions and prevent fraud, misuse and unauthorized downloads
• Maintain website performance and security
• Improve our products, services and website experience
• Send marketing communications when you have agreed to receive them
• Meet accounting, tax, legal and regulatory requirements
• Enforce our Terms and Conditions, licences and refund rules

We process information when it is necessary to fulfil an order or contract, comply with legal obligations, protect legitimate business and security interests, or where you have provided consent.

4Customer Accounts

When you create an account, we store the information provided in your account profile. Customers can normally view and update certain account details from the My Account page.

Your account may also contain:

• Order history
• Billing information
• Downloadable-product permissions
• Available downloads
• Download limits and expiration information
• Support or account-related records

You are responsible for keeping your login information confidential and notifying us if you believe your account has been accessed without permission.

5 Orders and Digital Downloads

When you purchase a digital product, we collect information needed to process the order and deliver the product. This can include your name, email address, billing information, IP address, payment status, product details and order number.

WooCommerce may maintain records of customer accounts, orders, download permissions and download logs.

We may monitor digital-product downloads to:

• Deliver purchased files
• Apply download limits
• Prevent unauthorized sharing
• Investigate fraud or misuse
• Provide technical support
• Enforce product licence terms

6Payments

Payments may be processed by third-party payment providers such as:

The payment provider may receive information required to process the transaction, including your name, email address, telephone number, billing address, payment amount and transaction identifier.

We do not intentionally store your complete Visa, Mastercard or other payment-card number on our own website. Card information is normally entered and processed through the selected payment gateway. The payment provider’s own privacy policy and terms also apply.

Customer and billing information required to support a payment may be shared with the relevant payment gateway.

7Cookies

We use cookies and similar technologies to operate the website and remember user activity.

Cookies may be used to:

• Keep items in your shopping cart
• Maintain login sessions
• Remember account and checkout preferences
• Process orders securely
• Prevent fraud and malicious activity
• Measure website performance
• Understand how visitors use the website
• Save cookie-consent choices

Some cookies are essential for the website to work. Other cookies, such as analytics or marketing cookies, should only be used according to your choices and applicable law.

You can block or delete cookies through your browser settings. Disabling essential cookies may prevent parts of the website, account, cart or checkout from functioning correctly.

8 Analytics and Third-Party Services

We may use analytics, security, caching, email-delivery and website-performance services.

Current or possible service providers include:

• Hostinger for website hosting
• WordPress and WooCommerce for website and ecommerce functionality
• LiteSpeed for website caching and performance
• Insert your payment gateway
• Insert your SMTP or email provider
• Insert Google Analytics or another analytics provider only if installed
• Insert your contact-form or newsletter provider

These providers may process limited information only as needed to perform services for us. Each provider may operate under its own privacy policy.

9 Reviews and Comments

When visitors submit reviews or comments, we may collect the information entered in the form, along with the visitor’s IP address and browser information, to help detect spam, fraud and abuse.

Approved reviews may display the reviewer’s chosen name publicly. Do not include confidential or sensitive information in a public review.

10 Email Communications

We may send transactional emails concerning:

• Account creation and password setup
• Orders and payment status
• Download access
• Refunds
• Security notices
• Customer-support responses
• Important changes affecting a purchased product

Transactional emails are necessary to operate your account or fulfil your order.

We will send promotional newsletters only when permitted by applicable law or when you have subscribed. You may unsubscribe using the link in the email or by contacting us.

11 How We Share Information

We may share limited information with:

• Payment processors
• Website-hosting providers
• Email-delivery providers
• Security and fraud-prevention services
• Analytics providers
• Professional advisers, accountants or legal representatives
• Government, regulatory or law-enforcement authorities where legally required
• A buyer or successor if the business is sold, reorganized or transferred

We only share information when reasonably necessary to operate the store, fulfil orders, protect the website or comply with legal requirements.

12 International Data Transfers

Some service providers may store or process information outside Bangladesh. Where information is transferred internationally, we will take reasonable steps to use appropriate safeguards and work with providers that maintain suitable privacy and security protections.

13Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Our normal retention periods may include:

Information may be retained longer when necessary for accounting, taxation, fraud prevention, dispute resolution, licence enforcement or another legal obligation.

Your WooCommerce retention settings should match the periods stated in this policy. Leaving the retention fields blank may cause WooCommerce to retain the corresponding data indefinitely.

14 Your Privacy Rights

Subject to applicable law, you may have the right to:

• Ask what personal information we hold about you
• Request a copy of your information
• Correct inaccurate or incomplete information
• Request deletion of eligible information
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing
• Unsubscribe from marketing communications
• Submit a privacy complaint

Certain information may not be deleted immediately when we must retain it for legal, accounting, security, fraud-prevention or contractual reasons.

WordPress includes tools for exporting and erasing personal information. Information held separately by external service providers may need to be handled directly with those providers.

We may ask you to verify your identity before completing a privacy request.

15Data Security

We use reasonable administrative and technical measures designed to protect information from unauthorized access, disclosure, alteration, loss or misuse.

These measures may include:

• HTTPS encryption
• Secure account authentication
• Software and plugin updates
• Restricted administrative access
• Security monitoring
• Backups
• Payment processing through established providers

However, no internet transmission or storage system can be guaranteed to be completely secure.

16 Children’s Privacy

Our store and digital products are not specifically directed to children under 13. We do not knowingly request personal information from children under 13 without appropriate authorization.

A parent or guardian who believes that a child has provided personal information may contact us to request appropriate action.

17External Links

Our website may contain links to third-party websites. We are not responsible for the privacy, security or content practices of those external websites. Review their privacy policies before providing personal information.

18 Changes to This Policy

We may update this Privacy Policy when our website, services, payment methods or legal obligations change.

The latest version will be published on this page with an updated “Last updated” date. Material changes may also be communicated through the website or by email where appropriate.